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Returns & Substitutions
Cancellation and Refund
We do not entertain any cancellation of orders, returns or exchanges. In order to ensure that our flowers are fresh, and to provide an all rounded service by delivery only the fresh hand bouquets to you, we seek your understanding for this matter.
We understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent value may occur when necessary. Our florist will ensure substitutions will be done professionally without affecting the overall presentation.
Substitutions may occur in generic items such as:
Decorative Element (i.e. specific basket, vases, plush toys)
Seasonal fresh fruits
Colors of fresh flowers
We wish to reiterate that all goods are neither substituted nor refundable upon delivery. Again, our florist endeavour to provide you with the best flower arrangement, and our Singapore flower delivery services aim to deliver your bouquets, flower stands and floral products on time to your recipient.